Welcome to POO-BUSTERS! These Terms and Conditions ("Terms") govern your use of our dog waste collection services. By using our services, you agree to comply with these Terms. Please read them carefully.

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1. Service Description

1.1 POO-BUSTERS provides professional dog waste collection services on a subscription or one-off basis.

​2. Payment Information

2.1 How to Pay: We will issue an invoice 7 days before the payment is automatically processed via direct debit using the details you have provided.

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2.2 Card Linking: Your card must be linked and details provided before we can process payments. If the payment cannot be processed, we will attempt to contact you and may reschedule your clean up. If no contact is made, we will reschedule your clean up for the next available date, which may be weeks away. We are available to assist you over the phone if needed.

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3. Billing and Payments

3.1 Monthly Billing: Billing occurs on the 1st of each month before services are provided.

​3.3 Pro-Rata Rate: If you join our services mid-month, a pro-rata rate will be payable to onboard you as soon as possible before the Direct Debit payment on the 1st of the following month. For example, if Emma joins on the 15th of the month and the cost of a weekly service is £25.50 and there are two weeks remaining in the month, she would be charged for two visits, totaling £61. We endeavour to start new customers no later than 14 days after the initial booking.

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3.4 Late Payments: If payment is not received before your first clean up of the month, you will be removed from the service schedule until payment is processed.

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3.5 Test Transaction: When first linking a debit or credit card, a test transaction of £1.50 may occur. No money is actually taken from your account; this is a standard protocol for our software.

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4. Service Schedule

4.1 Arrival Time: We cannot provide a specific timeframe for your service day. Our routes run from around 7:30 a.m. to dark. You will receive a text notification about 60 minutes before our arrival. If you are at the beginning of our route, you may receive a 15-30 minute notice.

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4.2 Service Day: You will be provided with the exact day of your service. This day will remain unchanged ongoing, barring unavoidable circumstances. If a change is necessary, you will be notified in advance and informed of the new service day.

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4.3 Access Requirements: You do not need to be home during the cleanup, but easy access to your gate is required.

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5. Waste Management

5.1 Waste Removal:

All Services: We will double or triple bag (when necessary) the waste and place it in your rubbish bin. If your bin is not outside, we will place the waste next to your gate in a presentable manner.

6. Service Policies

6.1 Pricing Policy: Quotes are subject to change based on a full inspection on the first visit. We will communicate any price changes before starting services. Pausing services may incur initial cleaning fees upon resumption.

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6.2 Payment Policy:

Payments for initial or one-off cleanups are due upon job completion.
Monthly payments are due on the 1st of each month before services.
Late payments incur a £10 late fee.

Failure to pay before the first cleaning of the month results in removal from the service schedule.

6.3 Winter Policy: We operate year-round and will perform double duty the following week if service is missed due to unsafe weather conditions. Clients maintaining winter subscriptions will not incur additional spring clean up fees.

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6.4 No Access Policy: If access to your garden is not possible due to a locked gate, you will still be charged, and double duty will be performed the following week.

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6.5 Dangerous Pet Policy: If a pet is aggressive and prevents us from cleaning, we will still charge for the visit and perform double duty the following week.

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6.6 Cancellation Policy: Services can be cancelled with 48-hour notice. If you cancel mid-month, no refunds will be given, and services will continue until the end of the month unless you inform us otherwise.